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TrueUpp Research
How usage true-ups actually work
Research and field notes on prepaid commits, credits, rollover and overage: what contracts say, what billing systems do, and where the two drift apart.
We read 64 usage-based pricing pages. Here's what they don't say.
92% don't say what happens to credits on a plan change. Five worked examples show what each unstated rule costs.
Read the report →Field notes
How finance, RevOps and billing teams run true-ups today, drawn from practitioner discussions, with worked examples.
20% of what? The rollover cap that quietly changes invoices
The same clause, read two ways, is a $600 or a $7,560 overage year.
Field notesAmendments are where home-built true-ups break
Why you should never rerun a contract from the start, and what to do instead.
Field notesPrepaid commits in NetSuite without SuiteBilling
The custom-record pattern finance teams use, and the checks it needs.
Field notesWhy your true-up ledger should be append-only
How to make any invoice explainable months later.
Tools
Usage true-up calculator
Included credits, capped rollover, free allowances and tiered overage for one contract.
SimulatorMid-term amendment & rollover simulator
Rollover lots carried across an upgrade, the cap read two ways, and a worked-example clause for the order form.
Checklist · PDFTrue-up rules checklist
The decisions to write down for every usage contract, on one page.
Free auditRevenue leakage audit
We recalculate a sample of your true-ups from the contracts and show every difference, line by line.
About this research
TrueUpp checks usage true-ups against the contracts behind them. We publish what we learn about how commits, credits and rollover are written and billed, with our methods and their limits. We don't name companies or people without their permission. Corrections and suggestions go to hello@trueupp.com.
Want to know what your own contracts leave unsaid?
We'll recalculate a sample of your true-ups from the contract terms and show every difference, line by line. Free, within 48 hours of complete files.